Title: Operation Clerk
Location: Austin, TX
Duration: 3-6 Month Contract with potential to extend
Work Requirements: U.S. Citizen, GC Holders, or Authorized to Work in the U.S.

Position Summary

The Operations Clerk provides administrative and operational support in a fast-paced, high-volume environment. This position is responsible for processing incoming and outgoing correspondence, scanning and entering documentation into policy administration systems, preparing premium payments for processing, and supporting daily mailroom and document management functions.

The ideal candidate is highly organized, dependable, detail-oriented, and comfortable managing multiple priorities while meeting established production and turnaround expectations.

Key Responsibilities

• Receive, sort, open, and process incoming mail and correspondence.
• Scan policy correspondence, payments, claims documentation, and other incoming materials.
• Enter data and create activities within policy administration systems.
• Prepare premium payments for processing, including dating payment coupons, scanning documents, batching checks, and running batch tapes.
• Review and route incoming faxes and emails to the appropriate departments or resources.
• Prepare and scan incoming claims-related correspondence.
• Prepare historical policy documents for back scanning and complete document imaging as needed.
• Process returned correspondence and ensure materials are appropriately routed.
• Support daily workflows based on volume and established departmental production metrics.
• Provide internal customer service related to mailroom and parcel services.
• Process and sort incoming and outgoing mail and packages, including USPS, UPS, overnight deliveries, other carriers, and outside vendors.
• Complete internal mail pickup and delivery.
• Perform additional administrative and operational duties as assigned.

Required Education & Experience

• High school diploma or GED required.
• Minimum of two years of clerical, administrative, or support experience.

Knowledge, Skills & Abilities

• Basic knowledge of property insurance and underwriting processes.
• Proficiency with basic computer applications, including Microsoft Office.
• Working knowledge of Microsoft Word and Excel.
• Familiarity with Windows-based computer systems.
• Experience working with automated or paperless systems.
• Strong clerical and administrative skills.
• Strong organizational, time management, and prioritization abilities.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Strong attention to detail and ability to identify and correct data entry errors.
• Ability to recognize discrepancies or deviations from established procedures and take appropriate action.
• Strong problem-solving skills and ability to work independently.
• Dependable with the ability to maintain consistent and reliable attendance.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

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INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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