Title: Desktop Deployment Technician / Endpoint Deployment Technician (Contract)

Location: Harbor Point, MD – 100% onsite position 

Contract Length: Initial 6-month contract with extensions upto a total of 2 yrs

Position Overview

We are seeking a hands-on Desktop Deployment Technician to support the preparation, configuration, imaging, and deployment of end-user computing devices across the organization. This role is responsible for ensuring laptops, desktops, virtual endpoints, and associated technologies are fully configured, secure, compliant, and ready for end-user delivery.

This is a 6-month contract position with a strong likelihood of extension every six months based on performance and business needs, for up to two years total.

This is a 100% onsite position due to the hands-on nature of device imaging, staging, troubleshooting, inventory management, and deployment activities.

The ideal candidate thrives in a fast-paced environment, balancing multiple deployment priorities including new-hire provisioning, hardware refresh initiatives, asset tracking, software installations, deployment deadlines, and technical issue resolution.

Key Responsibilities

• Image, configure, reimage, and deploy Windows-based laptops, desktops, and virtual endpoints according to organizational standards.
• Perform detailed quality assurance checks to validate operating systems, Microsoft 365 applications, security tools, device compliance, connectivity, and overall deployment readiness.
• Prepare and deploy equipment for new hires, hardware refresh programs, emergency replacements, and enterprise-wide deployment initiatives.
• Install and configure standard and specialized business applications.
• Troubleshoot failed builds, software installation issues, hardware configuration problems, certificate errors, remote access issues, and endpoint-related technical challenges.
• Manage and maintain deployment tickets, asset records, ownership details, status updates, and documentation within ServiceNow or a similar ITSM platform.
• Coordinate deployment activities and issue resolution with desktop support, engineering, asset management, and remote support teams.
• Support Windows operating system upgrades, VDI environments, Windows 365 deployments, and endpoint modernization initiatives.
• Track inventory and ensure accurate documentation of deployed hardware and equipment.
• Assist with onsite workstation setup, installation, and deployment activities as required.

Required Qualifications

• 2+ years of experience in desktop support, endpoint deployment, IT operations, or a related technical support role.
• Experience imaging, configuring, and deploying Windows 10/11 devices in an enterprise environment.
• Strong knowledge of Microsoft 365 applications and services.
• Experience with enterprise endpoint management technologies, including:
  • Microsoft Intune
  • Windows Autopilot
  • SCCM / Microsoft Configuration Manager
  • Company Portal or similar deployment tools
• Knowledge of endpoint security technologies such as BitLocker, endpoint protection solutions, and remote access tools.
• Experience troubleshooting hardware, software, operating system, and deployment-related issues.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience using ServiceNow or similar IT Service Management (ITSM) platforms.
• Familiarity with Virtual Desktop Infrastructure (VDI) and cloud desktop environments.
• Experience supporting large-scale hardware refreshes or enterprise deployment projects.
• Strong Microsoft Excel skills.
• Technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.
• Experience working in high-volume deployment or enterprise support environments.

Technical Skills

• Windows 11 Imaging, Deployment & Administration
• Microsoft Intune
• Windows Autopilot
• SCCM / Microsoft Configuration Manager
• Microsoft 365
• OneDrive
• BitLocker
• Zscaler
• Endpoint Security Tools
• ServiceNow
• VDI / Windows 365
• Asset Management
• Software Installation & Configuration
• Hardware & Software Troubleshooting
• Wired & Wireless Networking

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